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Shipping

Shipping Times and Costs

According to the delivery Country there may be local taxes and duties for your order. YOOX calculates these fees for you : the exact amount of local taxes and duties for your order will be indicated in the Shopping Bag and throughout Checkout. The total you pay when you complete your order already includes all duties and taxes owed to local authorities. You will not need to pay any further fees when the package is delivered.

Import duties and local taxes are added at checkout. You will have no extra costs at delivery. UPS is our courier for all shipments, except for Hong Kong where we ship with S.F. Express. You will receive an e-mail containing your Tracking Number once your package has been shipped from our Hong Kong distribution center, approx. 3-4 business days from order date.

For South Korea only:

Effective March 1, 2015, the Korea Customs Service will fully enforce the use of the Personal Customs Clearance Code for customs declarations of all personal shipments for personal use to and from Korea and this mandate is in accordance with the Personal Information Protection Act.
The Personal Customs Code can be generated on the designated website (https://p.customs.go.kr) by using an applicant’s Accredited Certificate, or by sending an email or a fax or visit to the main Customs Office of the Administrative District (the contact information is listed on the designated website).

UPS may contact you to ask your personal customs clearance code which is required for customs clearance.

Our warehouse is closed for these Holidays. Please plan accordingly as orders will not be shipped out on these dates. All orders are processed automatically and we are unable to expedite or delay shipping times.


Shipping Restriction

At this time we are unable to ship orders to General Delivery, P.O. Boxes, Poste Restante. Orders made to any of these addresses will be cancelled.
We deliver to over 100 countries around the world. The delivery address of your order must match the country site in which you place your order. Orders made from a different country site than the delivery address will be automatically cancelled. Please select the correct country site for your order from the link in the corner of every page.

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